Please scroll all the way to the bottom for our full terms & conditions!
By purchasing Dinner Detective tickets, you indicate that you understand and agree with our Terms & Conditions as outlined below. Our full Terms & Conditions may be viewed by clicking here.
The Dinner Detective reserves the right to refuse entry to, deny service to, and/or remove from the premises any guests who do not adhere to these Terms & Conditions! Please SCROLL ALL THE WAY TO THE BOTTOM and read carefully and thoroughly!
PLEASE NOTE: Promo codes and gift certificates cannot be applied to already paid orders!
DRESS CODE: Business casual/dressy casual is required unless specified. No logo/printed T-shirts, shorts, ballcaps, flip-flops, or torn clothes are permissible. Jeans are acceptable unless specified.
MINIMUM AGE: Minimum age varies by location. If your group intends to bring a minor, please visit your chosen location's FAQ page for exact age requirements for your venue. No babies, toddlers, or young children are allowed to attend.
SPECIAL EFFECTS: Fake prop guns, loud simulated gunshots, and brief lighting outages may be used as part of the performance.
REFUNDS/RESCHEDULING/CHANGES: Upon completing your purchase with The Dinner Detective, you agreed that all sales are final. Due to our immediate and guaranteed transactional contracts with our venues, The Dinner Detective cannot and will not offer partial or full refunds for show tickets and/or packages. The "all sales final" agreement is absolute and includes, but is not limited to, all illness, injury, family emergency and trip cancellations. Should you need to reschedule and it is at least 7 days before your scheduled event, then a $20/ticket transfer fee will apply. No transfers less than 7 days before the event. No meal changes less than 4 days before the event, including at the event itself.
WEAPON/CONCEALED CARRY POLICY: The Dinner Detective does not allow weapons into our shows, even with a concealed carry permit, or in areas where it is otherwise legal. This policy applies to all of our locations worldwide, without exception.
CHECK-IN: All seating is pre-assigned and will be communicated to you at the show. A valid ID and your confirmation page must be present at check-in. Tickets/seats not claimed 45 minutes after check-in time may be subject to forfeiture without refund.
ALCOHOL AND DISRUPTION: OUTSIDE FOOD AND/OR DRINK IS STRICTLY PROHIBITED; THERE ARE NO EXCEPTIONS TO THIS RULE. To-go boxes are not allowed due to health code and venue restrictions. A full bar is available at the show. Any guests who arrive at the event intoxicated, or become disruptive or overly intoxicated during the show, may be asked to leave the event immediately without a refund.
RIGHT TO REFUSE SERVICE: The Dinner Detective reserves the right to refuse service to any and all guests in your party who act verbally or physically disruptive or abusive at any point during the show.
FILMING & VIDEO RECORDING: To ensure that every guest enjoys the performance without distractions and to respect the artistic integrity of our performers, we kindly inform you that filming and video recording during the show is strictly prohibited without prior written consent from Dinner Detective Productions Inc. This policy is in place to protect the privacy of our artists and attendees, and to preserve the unique atmosphere of live entertainment. Unauthorized recording may result in the confiscation of your device and/or removal from the venue without a refund. We appreciate your understanding and cooperation in creating a memorable experience for all guests.
FORCE MAJEURE: The Dinner Detective cannot accept any responsibility for accidents, injuries, lost or stolen items or damage to personal or private property (including vehicles and clothing). The Dinner Detective cannot be held accountable for financial recuperation (unless required by law) for force majeure/"Acts of God" or for any states of emergency as deemed by local, state and/or federal governments.
WAIVER - ASSUMPTION OF RISK: All guests must follow all facility rules, posted instructions, local city, county and state ordinances and protocols. You acknowledge and agree that you are voluntarily assuming all risks of exposure to any virus and agree to release, waive and discharge The Dinner Detective, the host facility, its parent entities, and all related and affiliated individuals and entities, and all individuals and entities involved in the event for The Dinner Detective which you are attending, from all claims directly or indirectly arising from your attendance at The Dinner Detective.
EMAIL/SMS COMMUNICATIONS AND CONSENT: TheDinnerDetective.com may contact you regarding important information related to an event you have already purchased tickets to. This may include important information such as an event cancellation, postponement, or relocation. It may also include a question or problem related to your order or payment. This contact may come via email and/or SMS text message. By purchasing tickets, gift certificates, or merchandise from TheDinnerDetective.com, you indicate your opt-in consent to receiving any important account-related communications.
